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VIP Luxury Chauffeur, Privacy Policy

VIP Luxury Chauffeur, Privacy Policy

VLC is committed to protecting your given information.


VLC Privacy Policy, general information

VIP Luxury Chauffeur (VLC) is committed to protecting any personal information that you may provide to us. VLC will not sell, distribute or share your personal information with any parties other than VLC entities and affiliates.

Information collected

In general, you can visit this site without telling us who you are or revealing any information about yourself. Our web servers may collect the domain names, not the e-mail addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from you for a specific purpose, such as bookings or to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, or e-mail address. You may refuse any request for personal information. This site is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.

Use of collected information

Domain name information that we collect is not used to personally identify you. It is used to measure viewer statistics, such as the number of viewers that visit the Site, the average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site.

When other information is collected from you, such as your name and e-mail address, VLC will make reasonable efforts to let you know at the time of collection how this information will be used. Usually, the personal information you provide will only be used to respond to an inquiry you make or to process your request. This information may be shared with other VLC businesses, but only if necessary to fulfil your request or for related purposes. VLC does not share, sell, or lease personal information about you to any third parties for their marketing use. VLC will release information about you if you direct VLC to do so if VLC is required by law to do so, or in other legally limited circumstances.

If you register with us online as a VLC Passenger, we/ they may use your information to provide you with custom information about VLC offerings in support of your business needs.

Links to other sites

VIP Luxury Chauffeur Site contains links to other advertising sites. Whilst VLC makes reasonable efforts to try to link only to sites that share VLC high standards and respect for privacy, VLC is not responsible for the content, security, or privacy practices employed by other sites.

Security of collected information

VIP Luxury Chauffeur maintains strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access.VLC restricts access to information about you to those VLC employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action.

GDBR Privacy Policy Updated

Scope of application

We, VLC ("VIP Luxury Chauffeurs "), take the protection of your personal data seriously and protect your privacy when processing it in accordance with the applicable data protection regulations. This privacy policy informs you as a visitor of the VLC websites, as a user or customer of the online platform of VIP Luxury Chauffeur, a VLC App or other services of VLC (together also "VIP Luxury Chauffeur Services") about which personal data of yours is processed by VLC for which purpose. VLC Services are not directed at minors

Name and contact details of the person responsible

Responsible for data processing within the meaning of the General Data Protection Regulation (GDPR):
VIP Luxury Chauffeur
89 Whitethorn Avenue
West Drayton
Further information about VLC can be found on the website

Contact data of the data protection officer

Our data protection officer is:
Mr Khushprit Gandhi
89 Whitethorn Avenue West Drayton Middlesex UB7 8LA
You can contact our data protection officer confidentially by post at the above address. Alternatively, you can contact our data protection officer and our data protection team by


VLC Passenger account dashboard & app

There is a separate VLC app for passengers Via VLC Passenger Account Dashboard, VLC uses your account to get missing information about your journey from here, only to improve the driving experience & other driving providers working together with VLC. VLC follows all VLC Passenger data protection information.

VLC Chauffeur dashboard & app

There is a separate VLC app for drivers or driving service providers working together with VLC. Information on the processing of personal data using the VLC app is provided in VLC Driver's data protection information.

Social Media / Social Networks

VLC social media appearances maintains pages on social networks such as Twitter, Google (Google+), Facebook, Instagram, Linked in, Pinterest & You tube. The respective provider of the social network provides detailed information on which personal data are processed and how they are used. Facebook, Facebook Messenger and Facebook Connect
VLC uses services of the social network Facebook, Instagram, Linked in, Pinterest, twitter & You tube

Facebook Inc, 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for data processing in Europe. Facebook is certified for the "Privacy Shield" ( which guarantees compliance with the data protection level applicable in the EU. Facebook's private information can be viewed here:

Via Facebook Messenger,  FacebookInstagramLinked in, Pinteresttwitter & You tube you can contact us and exchange messages with VLC. VLC also offers the possibility to log in for VLC Services with Facebook-Connect, Instagram, Linked in, Pinterest & You tube. You will be redirected to a Facebook, Instagram, Linked in, Pinterest & You tube page where you can log in with your personalised usage data. When you log in to VLC with Facebook, Instagram, Linked in, Pinterest & You tube Connect, certain personal information is transferred from Facebook, Instagram, Linked in, Pinterest & You tube to VLC. Facebook, Instagram, Linked in, Pinterest & You tube tells you which of your information is being transferred, what you can opt-in to or opt-out of. No personal information will be transferred from Facebook, Instagram, Linked in, Pinterest & You tube to VLC without your consent.

Conversely, Facebook can use your Facebook Connect login to determine that and when you log in to us. VLC uses the information provided by Facebook to identify you. If you actively select the log in with Facebook, you agree that VLC processes the data transmitted by Facebook for your identification also in connection with your account on a personal basis. This consent can be revoked at any time with future effect free of charge. You can also stop using Facebook Connect and log in to VLC by different means. The legal basis for the processing of personal data when using Facebook Connect is Art. 6 Para. 1 lit. a GDPR (your consent).
We inform you in our cookie policy about different cookies, pixels and similar methods used by VLC.

Data processing during the registered use of VLC Services and booking of rides

VLC processes the following personal data provided by you when you register and use the

VLC Services or when booking rides (hereinafter "Customer Data"):

  • Personal master data (title, title, first name, surname, company, address, postcode, city, country, password)
  • Contact details (e.g. telephone number, mobile phone number, e-mail address)
  • Contract data (e.g. time and type of registration, status)
  • Ride-related data (e.g. pick-up location, destination, times, flight number, driver's instructions)
  • Status (e.g. bonus program), customer history (e.g. previous trips)
  • Contract billing (e.g. invoices, status, billing address) and payment data (e.g. last 4 digits of the credit card number)

The Customer Data is used for VLC Services

The customer data is used for VLC services which means i.e. for the personalised fulfilment of the registration relationship (creation, storage, administration and support of your account), for the procurement of booked rides and for the fulfilment of the transportation contract with the limousine service provider. VLC passes on Customer Data to third parties, in particular, our limousine service providers, as far as necessary, so that the customer can be transported and the ride can be handled according to the booking. If the customer has indicated a bonus program supported by VLC, the necessary data will be transmitted to the provider of the bonus program. The collected payment data is stored by a payment service provider and transferred to the financial services institutions or banks involved. Personal data may be transferred to limousine service providers in a third country outside the European Union or the European Economic Area where the ride is scheduled. As a rule, VLC cannot provide any further information on the level of data protection in the third country.

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